Frequently Asked Questions

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What are eComm’s rates?

Our rates are dependent on your industry, business model, and needs. At your free solutions consultation, we will sit down with you to discuss your business and break down the costs associated with credit card processing. If you like, you can do some research ahead of time and learn about credit card processing fees and pricing models on our Alaska partner’s website.

Credit card processing is expensive, no doubt about it. At eComm, we focus on providing valuable service rather than playing the “rates game” like other merchant services providers, although we do offer competitive rates for our clients. Unlike other providers, eComm’s rates never go up!

Who should I contact if my terminal isn’t working, my transactions are intermittently failing, or I am having payment processing issues in general?

Our friendly support team! They are available 24/7 for all kinds of inquiries, such as:

  • Support when your Clover® POS system is not operating as it should
  • Recurrent training when your front desk staff are feeling rusty
  • Replacement parts for your Clover® POS system and integrations
  • Refill of paper for your terminal, Clover® Mini, or Clover® Flex whenever you run out
  • Support when your payment processing is not running seamlessly
  • To discuss your vision and business plans for the future!

Feel free to give our team a call anytime or submit a support ticket using our online form.

If you are frequently experiencing slow transactions and you have used the same terminal for several years, you may want to consider upgrading to an Internet Protocol (IP) enabled POS system, such as Clover®. These systems are typically much faster than older models.

Will switching to eComm save me money?

It very well may! When we meet with you at your free solutions consultation, part of our discussion will be to determine if we are a good fit for your industry, business model, and needs. Some of our clients save money on payment processing outright, others experience savings through service—because we answer our support phones (unlike some merchant services providers), we do not leave you with sticky situations like “money on hold” or an inoperative terminal, which can lose you money fast.

Can you provide me with terminal paper?

Absolutely! We provide 2.25-inch terminal paper at no additional charge as long as you are doing business with us. Please submit a support ticket indicating your need for a restock.

Is the Clover® POS system compatible with other software and equipment? Clover® is compatible with many payment processing hardware such as barcode scanners, the Clover® Mini, and EMV chip readers. It is also compatible with many software such as QuickBooks, customer loyalty programs, and ecommerce solutions. Contact us directly to discuss the hardware or software solution you have in mind to integrate with your Clover® POS system.

Still not sure?

Here's what our clients have to say:

“After being with Cornerstone/eComm forever, we bit on one of those “we can beat their prices” out-of-state merchant processers. What a mistake! A 3-year contract was signed, and after experiencing the hidden fees, the lack of customer service (took days to get a simple call returned) and generally being treated horribly, we came back to Cornerstone/eComm. With Cornerstone/eComm, there are no hidden fees, the customer service is exceptional, and I feel valued as their customer. To top it off—they are local–which keeps our dollars here in the state.”

– Michele Shockley, General Manager, Broadway Signs

Still not sure?

Here's what our clients have to say:

“Cornerstone/eComm is a hidden gem, providing a national-level service in a very competitive industry right here in our Anchorage/Alaska market. In the multiple businesses I’ve worked for and consulted since 2009, they have been consistently recommended. We receive multiple solicitation calls a month claiming the ability to lower our processing rates. All of them are ignored due to the education, consistency, and honesty that has been provided by Cornerstone/eComm. A few years ago, we switched to a competitor for a handful of months only to come back to Cornerstone/eComm after our rate increased silently. Before we switched and after we returned to Cornerstone/eComm the consistency in our overall rate matched the quoted rate they gave us. It would be hard for us to ever switch again, though, even if our rate did increase. The professionalism and quality service that Cornerstone/eComm provides is worth staying for.”

 

– Andy Azelton, Rural Energy

Still not sure?

Here's what our clients have to say:

“Cornerstone/eComm has provided excellent service and local support to our business over the past 10 years. I get around 5 calls a week from other providers and refuse to listen to their offers. I know I am taken care of with Cornerstone/eComm.”

– Rick Cramer, General Manager, Hilltop Ski Area